General FAQ’s

We Have The Best Support Around

General FAQ’s2023-11-22T16:13:27+00:00
How do I know the difference between offers?2023-12-06T19:13:49+00:00
  • Day Pass: includes 24-hour access to shared area in first floor.
  • Week Pass: access 24/7 to shared areas for seven consecutive days.
  • Student Hot Desk: monthly 24/7 access to shared areas at a special rate. Must present proof of Student ID o current class schedule.
  • Hot Desk: monthly 24/7 access to shared areas.
  • Dedicated Desk: monthly 24/7 access to dedicated desk in semi-private office and shared areas.
  • Private Office: monthly 24/7 access to private office and shared areas.
Where is Base Co-Work located?2023-11-22T16:05:11+00:00

Base Co-Work is in the Santurce area. The address is:

1666 Juan Ponce de León Avenue, San Juan, PR, 00909.

Do you offer parking space?2023-11-22T16:05:10+00:00

Parking access is included with all memberships. For access without a membership (Day Pass, Week Pass, Meetings and such) call our number (787)210-0675 during business hours. Our team will gladly open the gates for you.

Are you open 24/7?2023-11-22T16:05:10+00:00

Yes, once you have activated your key you can access the facilities 24/7. Activate your access with the administrative personnel, available from Monday to Friday, from 8:00am- 6:00pm. Note that certain amenities are only offered during business hours.

Are you open on Holidays?2023-11-22T16:05:10+00:00

Yes, we open 24/7. The administrative team might not be present on some holidays, make sure you have all access and information needed before arriving to the facilities on a holiday.

Is there a minimum membership contract?2023-11-22T16:05:09+00:00

Yes. Memberships have different contract lengths.  Virtual Office and Hot Desk are on a month-to-month basis, Dedicated Desk has a minimum contract of 3 months and Private Offices have a minimum contract of 6 months.

Can I bring my pet to work?2023-11-22T16:05:09+00:00

Yes. We are pet friendly; proof of vaccination may be required. We reserve the right to restrict these rights based on the pet behavior. Base does not assume responsibility for injuries to such pet, individuals are responsible for damage or injury caused by this pet.

Can I book one of the Phone Booths?2023-11-22T16:05:09+00:00

We have 10 (soon 13) phone booths available at Base. Phone booths are part of the shared areas and cannot be booked individually. You may use the phone booth 90 minutes at a time. If someone else needs it after your time is up, you must allow them to use the space.

Do I need to be a member to book a conference room?2023-11-22T16:05:09+00:00

Anyone can book a conference room. No need to have a membership to use the space. However, members have more benefits and discounts when booking rooms. For booking a space without membership visit or call us at (787) 210-0675.

How many guests can I bring to my conference booking?2023-11-22T16:05:09+00:00

For meeting room reservations, the number of guests is limited to the number of people permitted in the booked room (including the person who booked it). Please note, guests are only allowed to use the booked room, pantries, and restrooms for the duration of your booking.

Can I book a space at any time?2023-11-22T16:05:08+00:00

You can book coworking spaces and meeting rooms at any time through the web page, visiting the building or calling our number (787) 210-0675. However, you need to activate your electronic key to access the building by contacting the administration during business hours.

Do you have computers for rent?2023-11-22T16:05:08+00:00

No, we do not provide computers for rent. To maintain privacy and security everyone must bring their own computer to the coworking space.

What amenities are typically available in a coworking space?2023-11-22T16:05:08+00:00

Our coworking space offers a wide range of amenities to enhance your work experience. These include a power generator, reliable high-speed internet, multiple floors to explore, complimentary coffee, teas, snacks, filtered water, and ice. We also provide support with our community manager who will assist you with any needs or questions.

For our members, we offer additional perks such as parking facilities, mail management services, printing credits, conference room credits, and exclusive discounts. These amenities are designed to support the productivity and create a comfortable and convenient working environment.

Can I use a coworking space as my business address?2023-11-22T16:05:08+00:00

Definitely. All memberships have this benefit included. If you only need mail management and business address, we recommend our Virtual Office.

How will my guests access the building?2023-11-22T16:05:08+00:00

Guests are not issued access to the building, so members must greet their guests at the reception area upon arrival, and escort them around the space.

Can I bring guests or clients with my Pass?2023-11-22T16:05:08+00:00

The benefit of receiving guests is reserved for members of the coworking space excluding Student Hot Desk membership. Individuals with no active membership must book a conference room or purchase a pass for each additional person.

Can I book a workspace for the weekend?2023-11-22T16:05:08+00:00

You can book a workspace any day since the building is open 24/7. However, you need to activate your key during regular business hours to make sure the support team is available to help you.

Can I leave my computer/ electronics in the shared areas?2023-11-22T16:05:07+00:00

Base is a safe environment for all. However, we do not recommend that you leave your personal items unattended for security reasons. Base does not take responsibility for unattended items, stolen or damaged.

Are there security cameras in the building?2023-11-22T16:05:07+00:00

Yes. For security reasons we regularly record most areas in our spaces.

What is my responsibility as a customer?2023-11-22T16:05:07+00:00

While our staff can assist in setting up your account, it is crucial for each individual to verify and confirm the accuracy of the entered information, along with ensuring that the discussed terms are accurate. For members of Base Co-Work, continued access to the members platform is essential.

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